A missed appointment is a missed opportunity for both the patient and the medical practice. Many times, patients fail to understand the importance of why they need to return for an appointment, and therefore do not make it a priority. In fact, many of them end up canceling or not showing up for their appointment.
I am a data nut. I analyze data. I can tell a physician where they are losing money within 10 minutes of looking at their procedure reports. I can tell them where they are failing to provide comprehensive care. The number one reason for lost revenue across all specialties: Patients not returning. The main reasons […]
In my previous blog, I discussed knowing your numbers to maintain a robust bottom line. Here are other practice management tips that can dramatically increase your bottom line. You must see patients. I am all for vacations and time off to recharge, but I find that some doctors take too many days off or reduce […]
You want to be a physician and only a physician. You want to see your patients and go home at the end of the day. The last thing you want to do is deal with the business aspect of your practice. This is not why you went to medical school, and frankly, you don’t have […]
As a medical consultant and practice manager, I am often asked, “What are your top management pearls?” Without further ado, here are my top 5: Always collect insurance information over the phone from a patient. Always call and check benefits for standard procedures or DME that will be dispensed. Know a patient’s deductible/ co-insurance and […]
This is one of the top 10 questions I receive as a medical consultant, and my answer is always the same: Are you doing things that you are not required to do as a physician? Do you ever find yourself saying: Crap! I forgot to do that. I am running late. I will do that […]
You only have 24 hours in a day. Your white coat does not magically give you extra hours in a day. It is up to you how you use them. Your 24 hours will define who you are, what your practice becomes and what legacy you leave behind. When I shadow doctors in their office, […]
You know your practice needs protocols and spent time developing them, but now these valuable protocols are not being followed. WHY? These are the biggest reasons: 1. Your protocols are not hanging on the wall. You developed the protocols together as a clinic, but guess what? No one is going to remember them. Laminate your […]
Every business in the world operates through various systems of protocols. You order your dinner, the cashier rings it up, and the cook prepares it. You are greeted as you walk into a store, an associate helps you find the perfect shirt, and you head to the checkout counter. You buy your movie ticket, you […]