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Protocol Building 101

Many physicians want to develop protocols but find it too daunting of a task. The quickest way to start to build protocols is to get your staff involved. Your staff is your most valuable asset as you begin writing protocols. Protocol sessions should begin by telling everyone it is essential that they contribute. You need […]

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Setting S.M.A.R.T. Goals for Your Practice

What are you doing to achieve the goals set on January 1st? If you give a man a bow and arrow and tell him to shoot, the first thought in his mind will be, “Where?”.  Not knowing where to aim, the man will just shoot anywhere and at anything, not really caring, just because you […]

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Do Your Patients Come Back? Part 2

A missed appointment is a missed opportunity for both the patient and the medical practice. Many times, patients fail to understand the importance of why they need to return for an appointment, and therefore do not make it a priority. In fact, many of them end up canceling or not showing up for their appointment.

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Do Your Patients Come Back? Part 1

I am a data nut. I analyze data. I can tell a physician where they are losing money within 10 minutes of looking at their procedure reports. I can tell them where they are failing to provide comprehensive care. The number one reason for lost revenue across all specialties: Patients not returning. The main reasons […]

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6 Ways to Practice Smarter

In my previous blog, I discussed knowing your numbers to maintain a robust bottom line. Here are other practice management tips that can dramatically increase your bottom line. You must see patients. I am all for vacations and time off to recharge, but I find that some doctors take too many days off or reduce […]

A Medical Practice is a Business

You want to be a physician and only a physician.  You want to see your patients and go home at the end of the day.  The last thing you want to do is deal with the business aspect of your practice. This is not why you went to medical school, and frankly, you don’t have […]

Top 5 Practice Management Pearls

As a medical consultant and practice manager, I am often asked, “What are your top management pearls?” Without further ado, here are my top 5: Always collect insurance information over the phone from a patient.   Always call and check benefits for standard procedures or DME that will be dispensed.  Know a patient’s deductible/ co-insurance and […]

Valuing Your Time as a Physician: Part 2

This is one of the top 10 questions I receive as a medical consultant, and my answer is always the same: Are you doing things that you are not required to do as a physician? Do you ever find yourself saying: Crap! I forgot to do that. I am running late. I will do that […]

Valuing Your Time as a Physician: Part 1

You only have 24 hours in a day.  Your white coat does not magically give you extra hours in a day.  It is up to you how you use them. Your 24 hours will define who you are, what your practice becomes and what legacy you leave behind. When I shadow doctors in their office, […]

The Top Reasons Your Protocols Are Not Being Followed

You know your practice needs protocols and spent time developing them, but now these valuable protocols are not being followed.  WHY?  These are the biggest reasons: 1. Your protocols are not hanging on the wall. You developed the protocols together as a clinic, but guess what? No one is going to remember them.  Laminate your […]