Patient Direct Program – Return Policy

When products are shipped to a patient’s home by the direction of the patient’s health care provider, AMERX cannot guarantee sterility once the patient receives these products. Medicare’s DME Supplier Standards require DME providers to establish a return policy for all DME items dispensed to the patient. AMERX Patient Direct program provides logistical support for shipping products and therefore all returns for products from the patients will follow the DME providers’ return policy. As a customer of AMERX, if you choose to accept returns from your patients, all purchases of products through AMERX Patient Direct will follow AMERX Return Goods Policy. All returns must come directly from prescribing practice.

AMERX will accept full responsibility for shipping errors including:

1. Wrong item shipped
2. Shipped to incorrect address
3. Item damaged during shipping

AMERX Health Care Return Goods Policy

At AMERX Health Care, we stand behind the quality of our products and are committed to providing excellent customer satisfaction. Please review our return policies below.

AMERX Health Care will accept return goods from customers, for refund, credit or exchange, under the following conditions:

1. All returns must be authorized by AMERX Customer Service.
   1. An RMA and/or Call Tag will be provided, and a full refund will be applied in the event of a product defect, the items were shipped to the wrong address or the wrong item shipped by AMERX.
   2. RMA authorizations with Call Tags are valid for 20 days from the date of issue.
2. AMERX will authorize returns of resalable goods under the following conditions:
   1. When ordered in error by customer, a restocking fee may apply equal to 25% of the purchase price of the return and no refund will be provided for any freight charges.
   2. When shipped in error by AMERX, if returned within 30 days from the date of invoice.
   3. When returned within 3 months (90 Days) from the date of invoice with freight prepaid by the sender. There will be a restocking service charge equal to 25% of the purchase price of the return, as long as the following conditions are met:
      1. All returned goods must be in resalable condition.
      2. No credit will be issued if the original packaging integrity is broken or damaged.
      3. Credit will not be given to products no longer listed on current AMERX price list.
3. Return goods will be valued at the original invoiced cost.
4. All claims for damages must be made to AMERX Customer Service within 30 days from the date of receipt of the merchandise.
5. All claims for shortages must be made to customer service within 10 days from the date of receipt of the merchandise. The claim must include the invoice date, item number, quantity and lot number.
6. Requests for returned products, when such products show an expiration date which is equal to or less than six (6) months from the date of request for return, will not be eligible for a refund. A credit will be applied to the account, and the return will only be accepted if it includes replacement order to reorder the units being returned or another AMERX product.
7. All returns are subject to AMERX inspection. No credit will be issued until received and inspected. Credit will only be issued if the product is in reasonable condition. AMERX reserves the right to destroy merchandise deemed unfit for sale, whether or not accepted for a refund, credit or exchange.

Shipping Address for Returns:

AMERX Health Care Corporation

Attn: Return Goods

164 Douglas Road E.

Oldsmar, FL 34677

Terms and Conditions