As a medical consultant and practice manager, I am often asked, “What are your top management pearls?” Without further ado, here are my top 5: Always collect insurance information over the phone from a patient. Always call and check benefits for standard procedures or DME that will be dispensed. Know a patient’s deductible/ co-insurance and […]
Mrs. Jones, age 72, arrives for her 11 a.m. appointment on Tuesday. She is coming in to get a refill on her cholesterol medication. The Medical Assistant: escorts her to the exam room where Mrs. Jones shares that she has a sore throat and is not feeling well takes vitals notices that Mrs. Jones temp […]
You know your practice needs protocols and spent time developing them, but now these valuable protocols are not being followed. WHY? These are the biggest reasons: 1. Your protocols are not hanging on the wall. You developed the protocols together as a clinic, but guess what? No one is going to remember them. Laminate your […]
Recently, I had the pleasure of hosting a protocol building workshop at IPED. We had a group of 30 physicians that came together to develop in-office protocols. It was an amazing experience to get the input of so many incredible physicians. One question that was asked was: “Should we build separate medical protocols for each […]
When my husband and I started his podiatry practice from scratch, I did everything. I was the medical assistant, the biller, the front desk associate, and the practice manager. In a nutshell, I did it all. During that time, I came to the realization that protocols were the life blood of a practice. Instituting proper […]