Top 5 Practice Management Pearls

As a medical consultant and practice manager, I am often asked, “What are your top management pearls?” Without further ado, here are my top 5: Always collect insurance information over the phone from a patient.   Always call and check benefits for standard procedures or DME that will be dispensed.  Know a patient’s deductible/ co-insurance and […]

Assumptions Hold No Place in Medicine

Mrs. Jones, age 72, arrives for her 11 a.m. appointment on Tuesday.  She is coming in to get a refill on her cholesterol medication. The Medical Assistant: escorts her to the exam room where Mrs. Jones shares that she has a sore throat and is not feeling well takes vitals notices that Mrs. Jones temp […]

The Top Reasons Your Protocols Are Not Being Followed

You know your practice needs protocols and spent time developing them, but now these valuable protocols are not being followed.  WHY?  These are the biggest reasons: 1. Your protocols are not hanging on the wall. You developed the protocols together as a clinic, but guess what? No one is going to remember them.  Laminate your […]