Top 5 Practice Management Pearls

As a medical consultant and practice manager, I am often asked, “What are your top management pearls?” Without further ado, here are my top 5: Always collect insurance information over the phone from a patient.   Always call and check benefits for standard procedures or DME that will be dispensed.  Know a patient’s deductible/ co-insurance and […]

Valuing Your Time as a Physician: Part 2

This is one of the top 10 questions I receive as a medical consultant, and my answer is always the same: Are you doing things that you are not required to do as a physician? Do you ever find yourself saying: Crap! I forgot to do that. I am running late. I will do that […]

Valuing Your Time as a Physician: Part 1

You only have 24 hours in a day.  Your white coat does not magically give you extra hours in a day.  It is up to you how you use them. Your 24 hours will define who you are, what your practice becomes and what legacy you leave behind. When I shadow doctors in their office, […]

Assumptions Hold No Place in Medicine

Mrs. Jones, age 72, arrives for her 11 a.m. appointment on Tuesday.  She is coming in to get a refill on her cholesterol medication. The Medical Assistant: escorts her to the exam room where Mrs. Jones shares that she has a sore throat and is not feeling well takes vitals notices that Mrs. Jones temp […]

Marketing Wound Care

Marketing Wound Care in Your Practice

You have decided that want more wound care patients, but how? LOOK at Your Patients Dr. Jonathon Moore taught me to always have my staff roll up patient pant legs and look for wounds.  You will be surprised at how many of your patients have wounds.   Every Door Direct Mail (EDDM) EDDM postcard mailing […]

The Top Reasons Your Protocols Are Not Being Followed

You know your practice needs protocols and spent time developing them, but now these valuable protocols are not being followed.  WHY?  These are the biggest reasons: 1. Your protocols are not hanging on the wall. You developed the protocols together as a clinic, but guess what? No one is going to remember them.  Laminate your […]

Why Your Practice Needs Protocols

Every business in the world operates through various systems of protocols. You order your dinner, the cashier rings it up, and the cook prepares it. You are greeted as you walk into a store, an associate helps you find the perfect shirt, and you head to the checkout counter. You buy your movie ticket, you […]

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ALWAYS Tell Your Staff… Yes!

I had a problem.  I hated telling my staff  “yes.” I am a Type A personality. Above all else, I believe that I can do everything by myself, and depending on others to fix problems within a practice is a waste of time. I lived by two rules: I am right, and If you do […]