Medical Files

How To Respond To Medicare DME A6010 Audit Request

So, you have received a Medicare DME A6010 Audit. First, don’t worry. If they are requesting one chart at a time, this is not a full-blown audit. These are post-payment audits. Medicare goes through phases where they audit specific items for a period. It does NOT mean that you did anything wrong. Respond. Do not […]

neuropathy foot test

Top 5 Tips for Marketing Your Practice to Diabetic Patients

When doctors ask how they can expand their practice without adding additional nail care patients, most of them cringe when I say to focus their marketing efforts on diabetic patients. Diabetic patients are the fastest-growing patient population for podiatrists. They are the patients that need you the most and can financially benefit your practice when […]

Doctor-with-Calcium-Alginate

Should You “Sell” Over the Counter Items In Your Practice?

First off, you should never sell anything in your practice, you are not a salesperson, you are a physician. Everything you bring into your office to dispense should be something that you prescribe, even if it’s over-the-counter items. These should be high-quality items that you would use yourself or give to your grandmother to use. […]

Policies & Procedures Notepad

What Is Needed In A Wound Care Protocol?

Protocols in your office are essential for the health of your practice. What is needed in an effective written protocol? Who does what and when?This may seem like common sense, but you need to have your protocols written down. This makes it clear to everyone what their job responsibilities are. The receptionist, biller, medical assistants, […]

Notebook for Scheduling

How To Effectively Schedule Wound Care Patients

Scheduling wound care patients can be complicated, and it is hard to know how to properly and efficiently schedule them. Why is scheduling wound patients correctly so important?  It affects your patients, your staff, and your bottom line. Your staff hates it when you run late.  It makes their job very stressful for them. Patients […]

Are You Holding Morning Meetings?

Whether you call them meetings, gatherings, huddles, or morning reports, they are essential to the daily performance of your office. A morning meeting is pinnacle in allowing your practice to move it from good to great. EVERYONE, including the doctor and all support staff. Who is being seen? What are they coming in for? What […]

Telemedicine Image, man holding tablet while on a call with a doctor.

Preparing for Another Shutdown?

COVID-19 has brought different challenges and opportunities to clinical practices.  As the COVID-19 numbers start to surge, shutdowns are becoming a reality again.  Is your practice ready?  While none of us want another shutdown, now is the best time to prepare with these 3 simple steps: Do your patients know that you do virtual visits? […]

Closeup of CMS Form 1500 with Box 17 Highlighted

CMS Form 1500: Is Box 17 Correct on YOUR Forms?

One of the most common errors I see when auditing wound care and DME billing is found in box 17 on the CMS 1500 form.  This is the box that lists the referring, supervising or prescribing physician. Many electronic health record (EHR) programs automatically fill in this information with the referring physician (aka the primary […]

Female Medical Assistant Making Follow-Up Office Calls-SQ

Follow-Up Calls Your Office Should Be Making

Many practitioners are struggling to fill their schedules. Due to COVID-19 and other factors, their schedules are lighter than they used to be. Many practitioners are just waiting for things to go back to “normal”. It is vital to your practice that you see patients now and not wait until things return to normal. Follow-up […]